What is Outreach & Enrollment?

Outreach & Enrollment is a national initiative to spread awareness about the Patient Protection and Affordable Care Act (ACA), to increase the number of insured Americans. The ACA was passed by the Obama Administration in 2010, becoming law in 2013.

Why is having access to health insurance so important?
Insurance affords Hoosiers a financial blanket to obtain medical services. When a Hoosier does not have health insurance their ability to receive health care is limited due to financial burden.

Indiana Navigators
Navigators are individuals licensed by the State of Indiana specifically to provide unbiased and free advisory services to all Hoosiers, to assist with enrollment into Medicaid.  Many times these individuals are also Certified Application Counselors (CAC’s assist with MarketPlace) SHIP Counselors (Medicare enrollment) and Community Health Workers (CHW). They are often times found in Community Health Centers, Hospitals, Schools, etc.

The staff at IPHCA understands the importance of Hoosiers having access to health coverage and collaborates in all parts of the health care process. This includes providing training to navigators and other enrollment personnel and the community at large. Our Outreach & Enrollment division is committed to working with all Hoosiers to ensure that every Hoosier has access to affordable and comprehensive health coverage.

IPHCA Outreach & Enrollment is led by
Jenny Walden, Indiana Navigator, CAC, SHIP, CHW

Jenny Walden has over 20 years of benefit enrollment experience, including health, dental, retirement plans, and other employer benefit programs. In the last 10 years, Jenny has developed Outreach & Enrollment teams within Federally Qualified Health Centers.

Contact Jenny

Upcoming O&E Events

November 30
11:00am - 12:00pm EST

Outreach & Enrollment Leadership Peer Call

Virtual Meeting
More Information
December 14
11:00am - 12:00pm EST

Outreach & Enrollment Leadership Peer Call

Virtual Meeting
More Information

Recent O&E resources

Most recent resources See all
Posted October 31, 2023

FSSA Medicaid meeting

Medicaid unwinding stakeholder resources meeting, Nov. 13, 2023 The Family…

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Posted October 4, 2023

Medicaid forms

These are some forms which you may find useful when…

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Posted September 26, 2023

Medicare Plan Finder Training Series

Medicare Open Enrollment:Medicare Plan Finder (MPF) Training SeriesThursday, October 12,…

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Posted September 14, 2023

Train the Trainer

CMS Train the Trainer – Unwinding of the Continuous Medicaid…

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Posted September 1, 2023

IPHCA Monthly September 2023

Welcome to our monthly resource and news bulletin for September 2023….

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Press Release
Posted August 15, 2023

Submit Your CDO Application Today!

IMPORTANT: This notification applies only to organizations that: Organizations with an…

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Find out more about our work below

On December 29, 2022, the Consolidated Appropriations Act, 2023, ended continuous Medicaid enrollment tied to the Federal COVID Public Health Emergency (PHE). This means that people enrolled in Medicaid will be required to submit current information about their household and income and meet eligibility requirements to stay enrolled in Medicaid, a process known as Medicaid Unwinding.

These pages provide all of the latest tools, information and updates to guide you through this process. Check out our dedicated Medicaid Unwinding page, for all the resources, updates and information you need.

Help for Indiana Navigators and Community Health Center staff

If you have an issue with a case not being processed properly, or if you’re not sure what your best approach to a problem might be - we can help.

Need help to find your way through the insurance process?
Don't worry - it's closer than you think ...

Click here to find out more about Navigators and Counselors

Click here for a set of handy marketplace user forms - application, household compositon, tax questions and more - that you may find useful.

Useful forms to help with Medicaid applications will be added here


FAQs - your insurance questions answered

Click here for a selection of short video explainers for some common insurance terms.



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