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Medicare Plan Finder Training Series

Medicare Open Enrollment:
Medicare Plan Finder (MPF) Training Series

Thursday, October 12, 2023 | 2:00-3:30 pm ET

Register for the Webinar.

ACL is offering a 2023 Medicare Open Enrollment Medicare Plan Finder (MPF) training series with two parts.

Part One

Part one requires self-paced study using on-demand, recorded video demonstrations of the Medicare Plan Finder. These videos will be available in the SHIP Resource Library around October 9, and there will be an announcement.

The videos will demonstrate:

路     Conducting Medicare Advantage (Part C) and Medicare Drug Plan (Part D) comparisons
路     Navigating duplicate pharmacies entries
路     Locating information about sanctioned plans
路     Recognizing a suppressed plan
路     Locating Medicare Advantage provider networks
路     Capturing Part D Enrollment Outcomes documentation
路     Handling Extra Help status inaccuracies

Part Two

On Thursday, October 12, from 2:00 – 3:30 p.m. ET, ACL will host a live webinar.

It will address the following topics: 

路     Best practices for preparing for an in-person or remote session with a beneficiary
路     Administration for Community Living (ACL) guidance on accounts
路     How to report Medicare Plan Finder (MPF) questions and concerns
路     30 minutes of live MPF Q&A with a 鈥淪tump the Chump” theme, inspired by Car Talk鈥檚 Stump the Chump segment that diagnosed car trouble on air. In some segments, the chumps answered questions in the live show, but in others, more research and later follow-up was required.

To ensure the questions you want answered are included in this live session, and to help the 鈥渃hump鈥 prepare, be sure to submit MPF questions by 10/9/23 to the [email protected] mailbox. 

(P.S. If you didn鈥檛 listen to Car Talk on Saturday mornings through 2012 when the chumps retired, episodes are now available via podcast at

Speaker: Melissa Simpson, Administration for Community Living (ACL), also known as “The Chump”

Audience: The on-demand videos and live event are intended for SHIP counselors and other SHIP team members who need access to the information presented. As a reminder, registration for the October 12 webinar is available now. The on-demand videos will be available in the SHIP Resource Library on or around October 9th. Stay tuned for an announcement when the on-demand videos are available. 

Register for the Webinar.

Interpreting Services

If you need Spanish captioning or American Sign Language (ASL) interpretation for this webinar, please email [email protected]. We cannot promise we will be able to accommodate your request unless you contact us two weeks before the event. 

Servicios de interpretaci贸n

Si necesita subt铆tulos en espa帽ol o interpretaci贸n de la lengua de signos estadounidense (ASL, por sus siglas en ingl茅s) para este seminario web, por favor mande un correo electr贸nico a [email protected]. No podemos prometerle que podremos atender su solicitud a menos que se comunique con nosotros dos semanas antes del evento.

New to SHIP TA Center Webinars?

The SHIP and SMP centers use Zoom for our online events. For tips about using Zoom, click here.

For the best attendee experience, please make sure you have the current version of Zoom software downloaded to your computer before each event you attend. To download the current version of Zoom, click here.

Zoom requires event passwords, which should fill in automatically. Contact the SHIP TA Center at [email protected] if you experience issues with the password auto-filling.

Who Receives SHIP TA Center Webinar Announcements?

SHIP TA Center announcements are sent to people registered to access the password-protected area of who also have the 鈥淎dd to Center Distribution List鈥 box checked on their profile. Announcements are also role-based, depending upon the intended audience for each event. If you are uncertain about your user role or wish to change whether or not to receive SHIP TA Center publications, log in at and select 鈥淢y Profile.鈥 Note that some events are also advertised to SMP and MIPPA grantees by the SMP Center or by NCOA, depending upon the topic.

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