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6/11/2019
Quarterly Claims and Operations Meeting

6/12/2019
Regional SBIRT Training NorthWest IN

6/14/2019
Regional SBIRT Training NorthEast Indiana

6/17/2019
Regional SBIRT Training Indianapolis

QI Tool Kit
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The Indiana Primary Health Care Association is committed to meeting the quality improvement (QI) needs of our participating health centers. We have hereby compiled a list of QI tools applicable to different situations to help identify causes, understand processes, collect and analyze data, generate ideas, keep projects on track and make informed decisions. Take time to explore each of the QI tool with sample templates provided below,

QI Tool

Template

Resource Link

A Plan, Do, Study, Act (PDSA)

PDSA worksheet

Affinity Diagram

Template

More details

A3 Reports

Template

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Control Charts

Template

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Brainstorming

Template

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Benchmarking

Template

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Failure Modes effect Analysis (FMEA)

Template

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Five Whys

Template

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Fishbone Diagram

Template

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Gantt Chart

Template

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 Impact Effort Matrix Template  More details

Pareto Chart

Template

Pareto Resources

Prioritization Matrix

Template

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Radar Chart

Template

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Responsibility (RACI)Matrix

Template

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Run Charts

Template

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Scorecards

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Spaghetti Diagram

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Plan, Do, Study, Act (PDSA) Worksheet can help you organize details of your improvement project and its outcomes.

Brainstorming is a method for generating many creative ideas in a short period of time.

The affinity diagram organizes many ideas into their natural relationships. This method taps a team’s creativity and intuition

Bench-marking is a technique in which an organization measures its performance against that of other organizations, determines how high performing organizations achieved their performance levels and uses the information to improve its own performance. 

Pareto chart is a bar graph arranged with longest bars (most occurrences) on the left and the shortest to the right. In this way the chart visually depicts which situations are more significant.

 A flowchart is a picture of the separate steps of a process in sequential order. This is a generic tool that can be adapted for a wide variety of purposes.

spaghetti diagram is a visual representation using a continuous flow line tracing the path of a n item or activity through a process. The continuous flow line enables process teams to identify redundancies in the work flow and opportunities to expedite process flow.

The fishbone diagram identifies many possible causes for an effect or problem. It can be used to structure a brainstorming session. It immediately sorts ideas into useful categories.

Asking why 5 times: “the 5 Whys”, is a simple but powerful tool to use with any problem-solving activity. It’s a technique to help you get past the symptoms of a problem, and to find its root causes.

Failure modes effects analysis (FMEA) is a step-by-step approach for identifying all possible failures in process and prioritizing according to how serious their consequences are, how frequently they occur and how easily they can be detected.

prioritization matrix can help an organization make decisions by narrowing options down by systematically comparing choices through the selection, weighing, and application of criteria

Gantt chart is a bar chart that shows the tasks of a project, when each must take place and how long each will take. As the project progresses, bars are shaded to show which tasks have been completed.

responsibility (RACI) matrix describes the participation by various roles in completing tasks or deliverables for a project or business process.

Run charts are graphs of data over time and are one of the most important tools for assessing the effectiveness of change.

control chart is a type of run chart that has a central line for the average, an upper line for the upper control limit and a lower line for the lower control limit, allowing you can draw conclusions about whether the process variation is consistent (in control) or is unpredictable (out of control).

Scorecards provide a high-level, one-page overview of a health system’s long-term, strategic outcomes improvement goals for use by organizational leaders.

The radar (spider) chart is a graphical method of displaying data of three or more variables represented on axes starting from the same point and are particularly useful when examining several factors that are related to one item.

A3 Reports are one- page reports used for documenting the necessary information needed for progress reporting and decision- making. A3 Reports simplify project reporting because they pull from otherwise numerous, detailed progress reports and extensive background analyses.

 

References:

http://asqservicequality.org/glossary/

https://goleansixsigma.com/impact-effort-matrix/