Tuesday, October 12, 8:30 am – 9:00 am, Keynote,
Lou Belch, Corydon Group
Tuesday, October 12, 9:15 am – 10:45 am, Concurrent Sessions I
Medical Home: Recognition Process (Leadership)
Dr. John Kunzer, Wishard
This session will define medical home, list the reasons Wishard Health Services is seeking medical home recognition, and identify the process in preparing for the NCQA Medical Home Recognition application. The session will also look at the number of staff and hours it took to pull all of the information together as well as information on NCQA process, i.e., whether they do a site visit, etc.
Top 10 Revenue Cycle Mistakes (Finance/Operations)
Sharon Shover, Blue and Co.
This presentation will focus on the top 10 revenue cycle mistakes including self-pay collections and insurance denials. More difficult to quantify but just as problematic to a health center are lost charges, delayed payments, underpayments, and the cost of rework.
Developing a World Class Quality Management Plan for Community Health Centers (Quality)
Dale Benson MD, FACPE
To have a world class quality management plan, you have to have a world class quality management program. Dr. Dale Benson presents the basic structure for a world class QM program and then describes how to wrap it in a rational and succinct QM plan.
These are several of the questions which he will address: How do you structure an effective QM program? What are the four fundamental principles in building a QM program? What are the two fundamental components of QM? What are the two phases of quality assessment? What is the role of the CMO and the practitioner staff? What is the role of the CEO? What is the role of the Board? How detailed should the QM plan be? How to write a plan that The Joint Commission will be excited about?
Dr. Benson will share with you insights regarding these questions and others garnered from a thirty-eight year career devoted to leadership in community health centers and understanding, writing about, and teaching quality.
An Overview of Best Practices for Recruitment & Retention of Professional Staff (Recruitment/Retention)
Dr. Stuart Meyers, President, The Meyers Group
It has become increasingly more challenging for Community Health Centers to be able to successfully recruit and Retain Professional staff for their Centers. This session will outline some successful strategies used to recruit and retain health care professionals, discuss both the “art” and the “science” of recruiting by outlining approaches that increase both the likelihood of success and of failure to hire and/or retain, outline both the advantages and disadvantages of using a 3rd party to do your Recruiting, and discuss the importance of “transparency” during the recruitment process and ongoing communications between the new hire and his/her employer during the “joining up” process.
Tuesday, October 12, 11:00 am – 12:30 pm, Concurrent Sessions II
Healthy Communities (Leadership)
Les Zwirn, Better Health for Indiana
Session description coming soon
Financial Viability Ratios/FQHCs (Finance/Operations)
Session description and speaker information coming soon
E-Prescribing (Quality)
Ken Majkowski, Surescripts
The presentation will focus on the current state and adoption of ePrescribing, both nationally and in Indiana. How ePrescribing fits into workflow and what specific information is available at the point of prescribing will be discussed. The impact of both the MIPPA and ARRA/HITECH incentive programs, as well as the role of ePrescribing, medication management and formulary look up has in relationship to meeting meaningful use guidelines will also be discussed. Participants will also get a good overview of the role of Surescripts as an ePrescribing infrastructure and how it works with local health plans, technology vendors, pharmacies Health information exchanges and hospitals to provide real time services for ePrescribing and Medication reconciliation.
Provider Contracts (Recruitment/Retention)
Tom Ruge, Lewis & Kappes
Those attending the session will learn how to decide which health center employees should be working under a written employment agreement, ensure that all essential terms are included in a written employment agreement, minimize exposure to lawsuits by disgruntled former employees, comply with a myriad of requirements relating to employment agreement including, but not limited too, immigration, wage payment, grant requirements, managed care agreements, FTCA coverage and other compliance issues, utilize "boiler plate" or existing contract language, and Increase management efficiency through clearly written employment agreements.
Speaker Information Continued Click Here
Speakers Continued
Monday, October 11, 12:30 – 1:30, Keynote presentation and keynote sponsor presentation
Indiana Permanent Supportive Housing Initiative
Lori Phillips-Steele, Associate Director, Indiana Corporation for Supportive Housing and Rodney Stockment, Community Services Director Indiana Housing and Community Development Authority
Monday, October 11, 2:00 – 3:30, Concurrent Sessions II
Financial Resources for Health Center Expansion (Leadership)
Lucy Tuck and Steve Bricker, IFF
As Indiana CHCs plan for capital projects in response to community needs, health care reform, and federal funding like New Access Points, awareness of available financial resources can make all the difference. In this session, IFF discusses its approach to financing capital projects for nonprofits serving low income and special needs communities in Indiana and across the Midwest.
Since its founding in 1988, IFF has provided affordable capital to community health centers for both expansion and maintenance, helping to increase capacity by more than 140,000 patient visits.
This session offers participants:
- Financial Solutions for Capital Projects: an overview of IFF’s below-market rate loan program that is designed at every step exclusively for the way nonprofits operate.
- Success Stories: A chance to learn how other CHCs have successfully completed expansion projects incorporating IFF financing into their project budgets.
Building a Business Plan (Finance/Operations)
Lynn Grabner, Marketing Resource Partners
Presenting a sound business plan is a key to securing FQHC designation and Section 330 funding. In this interactive session, participants will learn the elements of a successful business plan and take home a roadmap to easily follow in creating their own health center blueprint. You’ll hear what needs to be included in your business plan, get descriptions of the various plan components, and learn tips on creating an effective plan of action with appropriate goals and timelines. Find out which supporting documents you'll need, what elements should go into your financial statement, and how to link the goals and objectives from the service delivery plan to the budget.
Leveraging the EHR to Improve Quality (Quality)
Dr. Tim Delehanty, HealthLinc
Using real and fictitious examples of what is possible with an EHR, attendees will learn how to better leverage data to make quality improvements. Dr. Delehanty will discuss the culture and support that must be in place to support change. He will also demonstrate that the software/hardware decisions may be the least important and that the promised cost savings from decreased paper shuffle will really not occur. Rather, those human resources will be shifted to leveraging the information into actionable quality improvements.
Get the message out! Utilizing Social Media for Community Health Center
Advocacy and Marketing (Marketing)
Lindsey Reynolds (NACHC and OACHC)
Using examples from CHCs, PCAs, and NACHC attendees will look at using social media (Facebook, Twitter, Blogs, and Youtube/video) for marketing advocacy, from best practices to how to acknowledge your social media community in order to spread your message to a captive audience.