Monday, October 11, 10:15 – 11:45, Concurrent Sessions I
What’s New about Medicaid Managed Care (Leadership) MDWise, Inc.
Hoosier Healthwise is a state and federally funded managed care program serving Hoosier families, children and pregnant women who meet Medicaid income and residency requirements. Also, includes the Children’s Health Insurance Program (CHIP). We will give Primary Medical Providers (PMP) an overview of our HEDIS incentives, update on changes in pharmacy, presumptive eligibility, and behavior health updates in regards to CHIP.
Care Select is a and federally funded managed care program serving Hoosiers that are disabled, aged, blind, wards of the court, or foster children who meet Medicaid income, asset, and residency requirements. PMPs will learn about Waiver members being rolled into Care Select effective 2/1/10. Also, we will provide an overview of PMP incentives for certain preventive screenings.
The Healthy Indiana Plan (HIP) is a state (cigarette tax passed by the legislature), federal and member funded (individual contributions and a state/member funded $1,100/year POWER Account) uninsured program for working Hoosier individuals and families without access to employer sponsored health insurance.
Utilizing Productivity, Efficiency, and an Incentive Bonus Plan to Improve Quality (Finance/Operations)
Donald Trainor, Elvin Plank, and Sheila Allen, HealthNet
Attendees will learn how to establish a mechanism for monitoring efficiency, create an incentive program with quality measures, and integrate an incentive program into a quality model by looking at provider productivity and HealthNet’s incentive program.
HIE 101 (Quality)
John Kansky, IHIE
In this session, attendees will get an overview of State and Federal Health Information Technology (HIT) Activity as well as an update on the Indiana Health Information Exchange (IHIE) and services provided.
Telling your Center’s Story to the Community and Partners (Marketing)
Lynn Grabner, Marketing Resource Partners
Obtaining community support and participation in program planning and implementation is critical to the success of your community health center. To get your community interested and involved, you need to get the word out. This session will provide you with the tools to map your community, identify its key influencers, and develop a contact strategy based upon this mapping. Gain insight on evaluating the benefits of your health center’s services for the various segments of your community and articulating those advantages in your story telling. Participants will also walk away with numerous tips and ideas for getting and keeping the community and partners involved in their health center.
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Speakers
Agenda at a Glance
Registration Form (or register online by clicking the link "Register Now" above)
Monday, October 11, 8:45 – 10:00, Keynote presentation and keynote sponsor presentation
Monday morning’s keynote presenter is Jason Young. Jason has been called a "rare breed" when it comes to developing leaders and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-year tenure with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. He has even returned to his old turf – Southwest Airlines – to extend his knowledge as a corporate training consultant in leadership development area once again.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. Jason’s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work. Jason’s keynote presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.
Jason will be presenting on “Smart Service -- Establishing Customer-Defined Service Excellence” As the competition heats up for goods and services, organizations today struggle to be characterized by their customer service initiatives. During this powerful presentation by Jason Young, you’ll find out what outrageous customer service can really do for your bottom line. Discover the meaning behind “customer-defined” service and how that may very well separate you from your competitors. Learn to make the most of those moments of truth that face your organization to leave a legacy of service. Identify the sources of service breakdowns and what it really takes to make a clear path to recovery. You’ll discover that your commitment to service excellence can help your organization make a name for itself and leave its mark. You’ll never view the value of a customer the same!