Sixty days prior to your renewal deadline, you will receive an email notifying you of your requirement to renew your Indiana Navigator certification. You must complete the following steps before the last day of your anniversary month.
Use the Service Request Form to notify IDOI of changes in name, telephone, address, or email. For a complete list of reporting requirements, please visit this page.
All forms and reporting requirements may be submitted electronically at the end of the online application. They may also be submitted to the IDOI by either email; fax:317-232-5251 ("attn: Navigator Director"); or mail: Indiana Department of Insurance, c/o Navigator Director, 311 W. Washington Street, Suite 300, Indianapolis, IN 46204
Pay the nonrefundable online filing ($50) and processing fees ($7.23).
Multi-location organizations registering as AOs must submit to IDOI the: (1) name, (2) address, (3) telephone, (4) email, (5) website (if applicable), and (5) contact person; for each physical location of the Application Organization.
Please view the Indiana Department of Insurance’s (IDOI) website for more information about becoming an Indiana Navigator and/or Application Organization and the recertification process: www.in.gov/idoi/2823.htm.
Recertification for Certified Application Counselors
Remember that your login ID must be the alphanumeric Assister ID number created by CMS and assigned by your organization. If you are not sure what your Assister ID number is, contact your organization for additional information. Follow the steps below to complete the recertification process.
Recertification for CAC Certified Designated Organizations (CAC-CDOs)
The CMS-CDO agreement automatically renews each year; however, CMS may amend the agreement based on changes in applicable law or new program requirements. CMS has amended the CMS-CDO Agreement for 2015-2016 and in July, 2015, it notified all existing CDOs of the amendments. These CDOs were asked to notify CMS if they reject the amendments to the CMS-CDO Agreement. Rejection of the amendments will result in the termination of the CMS-CDO Agreement.
The 2015-2016 CMS-CDO Agreement includes a requirement that your organization provide CMS with timely and appropriate updates and corrections to ensure the accuracy of its publicly available information on Find Local Help. The 2015-2016 CMS-CDO Agreement also includes a requirement that, in the event your organization has stopped or will stop providing CAC services, it must request that its information be removed from public display on Find Local Help; and must also provide a notice of termination to CMS, within specific timeframes.
Find Local Help can be found at https://localhelp.healthcare.gov